Refund policy

Return and Refund Policy — Cozy Moments Co.

Every item is made to order. We do not accept returns or exchanges for a change of mind or for an incorrect size or color selected when ordering. Please review the size chart and your selections before purchasing.

Damaged, defective, or incorrect items

Please email mailto:jessica.creates.online@gmail.com within 14 days of delivery with your order number, a description of the issue, and clear photos. We will review the issue and arrange a replacement or refund for confirmed damage, manufacturing defects, or fulfillment errors, at no additional cost to you.

Please contact us before returning any item.

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider.

Missing orders

If your order has not arrived, contact us at the email above so we can investigate.

Your rights

Nothing in this policy limits any consumer rights or remedies required by applicable law.